In a decisive move that has stirred considerable discussion among its workforce, AT&T has mandated a return-to-office (RTO) policy that requires employees to be physically present in the office five days a week. This shift has prompted a response from CEO John Stankey, who recently addressed the results of an employee engagement survey in a memo directed to AT&T managers. In this communication, Stankey provided transparency regarding the current state of employee sentiment and the company's evolving culture as it transitions to a more market-oriented work environment.
Earlier this year, AT&T made a significant decision to discontinue its hybrid work model, which had allowed employees to split their time between home and the office. This transition to a five-day in-office work requirement was part of a broader strategy aimed at enhancing collaboration, increasing productivity, and reinforcing a cohesive company culture. Stankey’s memo comes approximately seven months after this mandate was implemented, highlighting his commitment to addressing employee feedback and aligning their expectations with the strategic goals of the organization.
In his memo, Stankey revealed that he was not taken aback by the survey's findings, which indicated a decline in self-reported employee engagement scores. The survey captured responses from over 99,000 employees, representing approximately 73% of AT&T's workforce. Among those surveyed, 79% reported feeling committed and engaged in their roles, a statistic that reflects a substantial level of dedication, despite the changes being implemented.
Stankey emphasized the importance of alignment between employee expectations and the company's strategic direction. He pointed out that those who expressed sentiments like “I have heard this nonsense before and I’ll ignore things until this goes away” may find themselves at odds with the organization’s evolving philosophy. He articulated a clear message: if employees are struggling to adapt to the new workplace dynamics, they may need to reconsider whether AT&T is the right fit for them.
In his communication, Stankey underscored the notion that AT&T is evolving towards a more market-driven culture, which contrasts with a historical emphasis on loyalty and tenure. He noted that the company is shifting its focus towards rewarding employees based on their capabilities, contributions, and commitment to the organization. This transition reflects a broader trend within corporate America, where companies are increasingly moving away from traditional employment models in favor of a performance-based approach.
As AT&T has enforced this mandate, numerous employees have raised concerns regarding logistical challenges in the workplace. Reports have surfaced indicating difficulties in securing office desks and parking spots, which have become particularly contentious issues as more employees return to the office. The shift has not only impacted AT&T's internal dynamics but has also presented opportunities for competitors like Verizon, who have seen this as a chance to attract talent seeking more flexible work arrangements.
In his memo, Stankey addressed the rightful expectation of employees to work in a professional and well-maintained environment. He assured employees that AT&T is investing in its office hubs to enhance the workplace experience. This commitment reflects the company’s recognition of the importance of providing a functional and conducive work environment as employees return to on-site positions. According to Read AT&T CEO's Frank Response to Employee Survey After RTO Mandate - Business Insider,
Stankey's candid approach mirrors a growing trend among executives in various industries who are encouraging employees to adapt or consider other employment opportunities. The conversation around workplace flexibility has become increasingly relevant, as many companies navigate the post-pandemic landscape. Stankey’s frank assessment of the situation serves not only as an insight into AT&T’s current culture but also as a reflection of wider industry practices.
Despite the challenges posed by the return-to-office mandate, AT&T has shown resilience, with its stock prices climbing by over 21% in 2025 and reporting earnings that met and even exceeded analysts' expectations. This financial performance hints at a potential stabilization within the company as it embraces new operational strategies.
In his discussion of the employee feedback received, Stankey noted the necessity for employees to adapt to the company's evolving priorities. He stated that “if a self-directed, virtual, or hybrid work schedule is essential for you to manage your career aspirations and life challenges, you will have a difficult time aligning your priorities with those of the company.” This statement encapsulates the critical intersection between employee needs and corporate strategy, emphasizing the imperative for alignment in a rapidly changing work environment.
Stankey concluded his memo by challenging employees to reflect on their professional journeys and consider how they can best align their aspirations with the company’s objectives. He highlighted the reality that companies, especially those with a long history like AT&T, must continually reinvent themselves to remain relevant in an ever-evolving marketplace. The CEO posed a rhetorical question about other century-old firms that successfully navigated disruptions without needing to change; an inquiry that underscores the necessity for AT&T to adapt to stay afloat in a competitive industry.
AT&T's return-to-office mandate, coupled with the candid insights shared by CEO John Stankey, signifies a pivotal moment for the company as it navigates the complexities of employee engagement and organizational culture. While the transition back to in-person work may pose challenges, it also opens the door for AT&T to redefine its workplace culture, align its workforce with its strategic goals, and ultimately thrive in a competitive landscape. As companies across various sectors continue to adapt to the evolving expectations of their employees, AT&T's journey will be closely watched as a reflection of broader trends in the corporate world.